Introduction
This
document will provide the simple troubleshooting steps when you have encountered
a printing
problem
to your printer.
Basic
Printer Troubleshooting
When you
are having problems printing, you would have to determine if everyone is having
a
problem
printing to this printer or if you are the only one having a problem.
1 If everyone
is having a problem, it is likely there is either something wrong with the
printer or
there is
a network problem.
2 If only
you are having a problem, it is likely a problem with your PC, your connection
to the
network (or printer) or a problem with the application or file you
are working with.
Basic
Printer Display Errors
Most
networked printers will have a display that will tell you its status.
No
Display
Turn the
printer on.
Offline
Press the
Go or Online button. If this does not change the printer display to Online:
Power the
printer
off for 1 minute and then turn it back on.
Paper Jam
Open the
doors and remove any paper, being careful not to tear it and lose pieces
inside.
Paper may
also be lodged under the toner cartridge so you may have to pull it out. If you
believe
you have removed the paper but the display still says Paper Jam, power the
printer off
for 1
minute and turn it back on.
If the
jam is severe, contact the printer vendor for their expertise to rectify the
problem.
Processing
Job
If the
printer displays Processing Job but nothing is printing the job may just be
really large and
taking a
while to print.
If it has
not printed after 5 minutes, press the Cancel Job button on the printer. If the
job will
not
cancel, power the printer off for 1 minute and turn it back on.
IO or
Other Error
Most IO
errors will be cleared by powering the printer off for 1 minute and turning it
back on.
You may
also need to check to make sure the network cable on the printer is plugged
securely
into the printer and into the network jack on the wall.
Tray Empty
Add paper to the
appropriate tray.
Flashing Lights
Some printers will
have flashing light codes to tell you what is wrong. These differ from
manufacturer to
manufacturer and also from model to model. Consult your manual or
manufacturer's web
site.
No Error on the
Printer Display
If the printer
display says Ready or Power Save but you are still unable to print, there are
other troubleshooting
steps.
Work Offline/Pause
Printing
Click on Start ->
Devices and Printers, double-click the printer. Make sure Use Printer Offline
or Pause Printing are
NOT selected. If either is checked, click it to remove the check. If the
print job does not
print, reboot your PC. When you log back in, try to print again.
Cable Connections
Check to make sure
all cables are connected securely. This includes the power cable,
connections from your
PC to the printer (for a local printer) and connections from the printer
to the network jack
in the wall (network printers.) Sometimes they look like they're plugged
in all the way when
they're not. To be safe, unplug the cable and plug it back in, especially
the network cable.
Printer Drivers
In the case of local
printers, sometimes a driver can become corrupted. Please try
downloading the
newest driver from your manufacturer's web site and reinstall the printer.
Software vs.
Document/File Problems
Sometimes, the
problem printing is related to one particular software package or a certain
file.
Try printing from
another application such as Word, Outlook, Excel, etc. If you can't print from
any other
applications, reboot your PC and check the printer for any error messages. If
you
can print from
another application, it could be a problem with the application itself or there
could be something
wrong with the file you are working on.
Try opening a new,
blank document, typing in a few words and try to print the new document.
If it prints, there
is something wrong with your file. If it doesn't print, reboot your PC and try
printing
again. If it still doesn't print, try reinstalling the application.
Deleting Stuck Print
Jobs
Sometimes print jobs
may get stuck in the queue and will need to be deleted before
anyone else can
print.
To delete a print
job, press the Cancel button on the printer.
You can also delete
your own jobs by clicking Click on Start -> Devices and Printers, double clicking
the printer and
deleting the job from the list.
If you are having a
problem deleting a print job, please contact NUS IT Care. The printer may
need
to be powered off for 1 minute to clear out its internal memory.
Troubleshooting
Tips
Here are
a few simple techniques that will solve many printer problems.
Reboot
your computer. This generally solves most printing problems.
If it's
not printing, or you're getting a message about the Fax printer, change your
default
printer:
Click on Start -> Devices and Printers, right-click the printer, and then
select (left-click)
Set as
Default Printer.
Check and
make sure all connections going to and coming from the printer are firmly in
place.
Check
that the printer is on-line:
Print a
test page. If that prints and the application you are using doesn't, you
probably will
need to
contact the application's vendor for support.
Turn off
your printer for 10 seconds and turn it back on. Make a note of any error
messages or
flashing
lights when the printer is turned back on.
If your
printer is connected directly to another computer, try rebooting that computer.
You may
try to uninstall and then re-install your network printer.
Uninstalling
and Re-installing a network printer:
To
uninstall:
1. Click
on Start -> Devices and Printers -> right-click the network printer that
you would
like to
uninstall.
2. Then
click on Remove Device.
To
re-install:
1. Click
on Start -> All Programs -> NUSNET -> NUSNET Network Printer
Selection.
2. Select
the network printer, then click on Connect.
3. Print a test page to verify.
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